Enterprise Social Networking

Enterprise Social Networks are identifiable by the fact that they integrate with existing platforms and applications and they appeal directly to end users. In effect, they bring the benefits of social media to the enterprise. So how would you recognize an Enterprise Social Networking (ESN) product? It would be something like Microsoft’s Yammer, Jive Software’s Jive, Salesforce’s Chatter, and IBM’s Connections. In fact, those are Gartner’s four leading products in the sector (Gartner Inc “Magic Quadrant for Social Software in the Workplace” by Nikos Drakos et al, September 2013).

Drakos and colleagues estimated the market will be worth $1.4 billion in revenue by 2016, and described it as “dynamic and highly competitive”. Gartner looked at the top 20 vendors in the sector. Apart from the top four mentioned above, Gartner’s Visionaries were: Google, Telligent (Zimbra), SAP, Cisco, and Acquia. The Niche players were: OpenText, Huddle, blueKiwi, Igloo, Novell, Liferay, and Zyncro. And the Challengers were: Tibco Software, VMware, NewsGator, and Atlassian.

According to Gartner, “Leaders are well-established vendors with widely used social software and collaboration offerings. They have established their leadership through early recognition of users’ needs, continuous innovation, overall market presence, and success in delivering user-friendly and solution-focused suites with broad capabilities”.

If you’re thinking of getting an Enterprise Social Network, what are you going to use it for? “S.O.C.I.A.L. – Emergent Enterprise Social Networking Use Cases: A Multi Case Study Comparison”, by Kai Riemer and Alexander Richter (2012), analysed nearly 7500 messages from across five mature networks and found that virtually all the messages could be grouped into one of eleven generic categories. They were:

• Problem solving – what can I do with x that I can’t do with y?
• Idea generation – how we can make this group more useful to its members?
• Status updates – I’m in my weekly meeting with customers
• Work coordination – @bob Can you raise tom’s permissions
• Information storage – checklist for H&S
• Discussion and opinions
• Input generation – #NHF recommends
• Meeting organization – I can’t make that time, can we shift to 4pm?
• Event notifications – 19 May for leaving drinks.
• Social praise – thanks for all your hard work on cut-over day.
• Informal talk – congratulations on your new baby.

Gartner has suggested that the business objectives of Enterprise Social Networking projects are to:

• Improve general communication and information sharing
• Boost team productivity and effectiveness with projects and business processes
• Support communities that stimulate learning and innovation, diffuse best practices, and encourage peer-to-peer networking that strengthens professional and interpersonal relationships.

So let’s take a brief look at those market leaders.

Yammer was launched in 2008 and was bought by Microsoft in 2012. The plans seem to be that it will tightly integrate with Office, SharePoint, and application programs running on Windows. Yammer lives in the cloud and looks pretty much like Facebook, so users can find their way round it fairly easily. With Office 365, sites can run their Microsoft infrastructure in the cloud too.

Jive Software’s Jive was previously known as Clearspace, then Jive SBS, then Jive Engage. Jive (the company) was founded in 2001. Salesforce.com was founded in 1999, and provides a variety of different services to its customer base. Both offer a Facebook-like product.

IBM’s product is IBM Connections. It was announced at Lotusphere in 2007, and is currently at Version 4.5. Its components include a homepage, microblogging, profiles, communities, ideation (the ability to crowdsource ideas), media gallery, blogs, bookmarks, activities (a tool for groups of people to work together on a specific project or task), files, wikis, forums, and a search facility.

The ten IBM Connections components are J2EE (Java 2 Platform, Enterprise Edition) applications that are hosted on IBM WebSphere Application Server. In this way, the components can be hosted independently of each other, and large-scale deployments can be supported.

Importantly, if this is going to get any take up outside of IBM-controlled environments, IBM Connections uses plug-ins to integrate into existing applications, including:

• IBM Notes
• IBM Sametime
• Microsoft Office
• Microsoft Outlook
• Microsoft Windows Explorer
• Microsoft Sharepoint
• RIM BlackBerry
• Apple iPhone / iPad / iPod Touch
• Google Android Phones
• WebSphere Portal.

There’s also platform support for IBM WebSphere Application Server V8 and DB2 10, as well as support for the IBM i operating system.

It’s likely that once people start to use them, Enterprise Social Networks will take on a life of their own and new uses will be found for them. My feeling is that their use will continue to grow and you’ll begin to find them embedded in every organization that you visit – and you’ll find people checking them on their smartphones and tablets when they’re out and about.

What is fair?

Is it fair to treat all people equally? This isn’t the start of some philosophical discussion, just the starting point for this blog. So, if you agree, it’s not fair to treat all people equally (remember how the prodigal son was treated), then can it be fair to treat all organizations equally? And, if different organizations should be treated differently, who is to decide what is fair and what criteria they should use for deciding what’s fair?

Part of the answer is that these decisions are usually left to the courts. And so, Neon Enterprise Software, which is currently embroiled in a legal dispute with IBM in the US courts, is filing a complaint with the European Commission alleging “ongoing anti-competitive and abusive conduct” by IBM.

Neon originally filed a lawsuit in December 2009 accusing IBM of intimidating potential customers away from its zPrime software. zPrime, as you’ll recall, allowed businesses to run workloads on specialty processors (zIIP and zAAP) – giving money to NEON. That saved organizations running those workloads on their central processors and the associated usage charges – money that would have gone to IBM. In January, IBM filed a countersuit against Neon, suggesting an attempt to hijack IBM’s intellectual property. They suggested it was like stealing cable TV.

The European Commission is already familiar with anti-IBM cases. T3 Technologies, which was a clone mainframe distributor, has filed a complaint in Europe. And TurboHercules, with its commercial version of the open source Hercules mainframe emulator, has similarly filed a complaint. Microsoft faced the EU from about 2003 to 2009 – you may remember suddenly having a choice of browsers being made available on your PC.

So is IBM acting fairly? Are these other organizations being fair? We’ll wait and see what the courts say, but I wonder what you think?

Interestingly this week NEON offered zPrime for IMS for just 1 dollar to customers. You can find the announcement at www.neon.com/neon/news_070110_1.shtm.

On a completely different note, IBM has a new White Paper entitled “Enterprise and Web 2.0 Application Support in a Modern Mainframe Environment”. It can be found at http://images.tmcnet.com/tmc/whitepapers/documents/whitepapers/2010/2629-enterprise-web-20-application-support-from-ibm.pdf. It discusses how IBM WebSphere Portal allows mainframers to make applications available on the Web.

IBM WebSphere Portal Enable for IBM z/OS leverages z/OS resources (eg RACF and z/OS Workload Manager technology) and the White Paper discusses how to add Web-facing workloads. By using WebSphere Portal, organizations provide added value to their customers and employees while at the same time enjoying the advantages of mainframe performance, scalability, and quality of service.

So sue me!

OK, I don’t really mean me. It’s just that IBM seems to have been particularly litigious recently, and in many ways seems to have returned to its bunker mentality of old rather than the caring all-embracing modern self that we were just getting used to. Two particularly high-profile cases are IBM versus TurboHercules and IBM versus NEON Enterprise Software.

TurboHercules, you’ll remember, sells services around the open source Hercules project – there was an interesting article about it in the recent Arcati Mainframe Yearbook 2010 (www.arcati.com/newyearbook10). Hercules basically emulates a System z mainframe on a PC. IBM has rattled its corporate sabre saying that it has “substantial concerns” about the Hercules project infringing its patents.

The Internet is abuzz with people rushing to mount their high horses to condemn IBM for alleged double standards. Last time, I was talking about 10 years of Linux – the well-known open source software – on mainframes, and here they are attacking another open source project. Well, they are probably right. I’m no apologist for IBM. I personally feel that these alternative entry points to mainframes are a good thing. But I can also see IBM’s point of view: they are a business, and they don’t get any income from the Hercules project. Some bean counter somewhere is going to flag this as a bad thing! And someone else looking at revenue income is going to view this as a hole through which they are losing money.

So, Hercules has filed an antitrust motion in the European Union asking for IBM to unbundle its mainframe operating system from its hardware. IBM claims the motion is unfounded and offers the metaphor that a software emulation business is just like selling cheap knock-offs of brand-name clothing.

Neon Enterprise Software, you’ll recall, produced zPrime, which allows “ordinary” mainframe work to be run on specialty processors – thus saving the users money because only work running on the main General Purpose Processor (GPP) is chargeable (although, of course, the specialty processors must be paid for). IBM sent out letters suggesting that people using zPrime would be breaking the terms of their contract with IBM. NEON sued claiming IBM was illegally using its powerful position in the marketplace to hurt sales of zPrime. IBM then countersued claiming that zPrime violates their (IBM’s) copyrights (that word again).

Grasping for metaphorical language again, IBM suggests that NEON’s business model is “no different than that of a crafty technician who promises, for a fee, to rig your cable box so you can watch premium TV channels without paying the cable company. Even if it could be accomplished technically, it is neither lawful nor ethical." Again, the blogosphere is full of people listing their “why I hate my cable provider” stories.

So, it’s a good year to be a lawyer. A good year for people writing metaphors for IBM. And probably a bad year for mainframers and would-be mainframers. And, in terms of publicity, a bad year for IBM.

Arcati Mainframe Yearbook 2010 user survey

The Arcati Mainframe Yearbook 2010 has been available for download free from www.arcati.com/newyearbook10 for just over a week. Each new Yearbook is always greeted with enthusiasm by mainframers everywhere, and, not too surprisingly, there were over 2500 downloads on the first two days the 2010 edition was available. The Yearbook is always interesting, but especially interesting each year are the results of the user survey.

Respondents all completed a survey on the Arcati site between the 2 November 2009 and the 4 December 2009. 30% were from Europe and 46% from North America, with 24% from the rest of the world.

42% of the respondents worked in companies with upwards of 10,000 employees worldwide, while 19% had 1001 to 5000 staff. 16% of respondents had 0-200 staff and 12% had 5001-10,000. In terms of MIPS 45% of respondents had fewer than 1000 MIPS installed, 26% fell into the mid-sized category between 1000 and 10,000 MIPS, and 29% were at the high end.

Looking at MIPS growth produced some interesting results. Larger, more mature businesses (above 10,000 MIPS) were mostly experiencing some growth, but some growing by more than 50%. Sites in the 1000-10,000 MIPS range were typically experiencing growth of less than 10%. Sites below 1000 MIPS were also generally experiencing growth of less than 10%. The mainframe market does appear to be quite fragmented with competitive pressures at the lower end of the mainframe market.

With the environment and environmental issues getting so much coverage in the media these days, the survey asked whether IBM's recent green initiatives on things like power consumption and cooling had made the mainframe more or less attractive. Nearly three-quarters (72% - up from last year's 62%) said that IBM's green initiatives made no difference at all. One site said that the initiative made the mainframe less attractive. 19% felt it made the mainframe a little more attractive, and 7% felt it made the mainframe a lot more attractive. Clearly "greenness" isn't much of a selling point for mainframes.

With all the suing and counter-suing going on between IBM and NEON Enterprise Software over NEON's specialty processor software, the survey asked which specialty processors sites had. 37% of respondents had not yet activated or installed a specialty processor, 12% of sites had all three (IFL, zIIP, and zAAP), and a further 12% had two of the three specialty processors. More sites had zIIP processors (39%) than any other.

As usual, respondents were unhappy with costs. One commented: "The mainframe is too expensive (and perceived as being even more so). Costs for legacy applications must come down, and third-party software must support the mainframe." Another suggested: "The other platform costs may be increasing faster than mainframes but the starting point is drastically lower."

As always, there are wonderful nuggets of information in the survey.

The Yearbook can only be free to mainframers because of the support given by sponsors. This year's sponsors were CA, DataKinetics, OpenMainframe.org, Progress:DataDirect, and Software Diversified Services (SDS).

IBM launches London Analytics Solution Centre – part 2

Last week I was talking about the launch of IBM's London-based Analytics Solution Centre and the fact that it joined six others across the globe. This week I want to tell you a little more.

Part of the documentation given to guests at the launch included some survey results of 225 business leaders worldwide. The survey found that enterprises are operating with bigger blind spots, and that they are making important decisions without access to the right information. Respondents recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. The documentation goes on to assure us that those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Elsewhere it suggests that: “By embracing advanced analytics across the enterprise, intelligent enterprises will optimize three interdependent business dimensions:

• Intelligent profitable growth: intelligent enterprises have more opportunities for growing customers, improving relationships, identifying new markets, and developing new products and services.
• Cost take-out and efficiency: intelligent enterprises optimize the allocation and deployment of resources and capital to create more efficiency and manage costs in a way that aligns to their business strategies and objectives.
• Proactive risk management: intelligent enterprises have less vulnerability and greater certainty in outcomes as a result of their enhanced ability to predict and identify risk events, coupled with their ability to prepare and respond to them.

“Each of these dimensions is a critical part of optimization – the impact of a decision or action along any one of them will have repercussions for the others.”

Those, in a nutshell, are the compelling reasons that IBM sees for organizations to embrace the advanced analytic they are providing.

They also suggested some quick questions an enterprise could ask themselves to determine whether advanced analytics could help them. The questions were:

1. Is your view of customer data and customer profitability limited?
2. Are you unaware of how your reputation is being shaped by social networks and consumer blogs?
3. Are you incurring losses due to unmanaged risk or high rates of fraud?
4. Do you have blind spots related to customer and partner credit risk?
5. Are you operating in an environment of increased regulatory oversight and require better transparency to reduce risk?
6. Do you have duplicated or siloed data with multiple versions of the truth?
7. Are you unable to use information as a platform for growth and cost reduction?

Not surprisingly, IBM concludes that an answer of “yes” to any of these questions means it is time for an enterprise to think hard about business analytics and optimization.

So, let's just conclude by recapping what IBM says Business Analytics and Optimization can do. IBM asserts that it helps your organization run smarter by bringing together foundational business intelligence, performance management, and advanced analytics with proven models that accelerate your time-to-value, and predictive modelling. It concludes by suggesting that you get all this by utilizing IBM's “unparalleled research capability”.

I was convinced that analytics has an important future, what about you?

Don’t forget that if you’re on Facebook, you can become a fan of my company, iTech-Ed Ltd, by clicking here and then on the fan button. And if you want to follow my tweets, it’s twitter.com/t_eddolls.